Refund policy

Arrowhead Embroidery LLC - Return and Refund Policy

At Arrowhead Embroidery LLC, we want our customers to be completely satisfied with their purchases. Our return and refund policy is outlined below:

Returns:

• Items must be returned in their original packaging, unused, and with all labels attached.
• Return shipping costs are the responsibility of the customer.
• Returns must be initiated within 30 days of receiving the item.

Refunds:

• Once we receive and inspect your returned item, refunds will be processed to the original payment method within 7-10 business days.
• Shipping costs are non-refundable.

Purchase Orders:

• For orders placed through a purchase order (PO), payment must be received before any credit is applied.
• If payment has not yet been made on a purchase order, the order will be canceled, and no items will be shipped.
• Please ensure timely payment of your purchase order to avoid cancellation.

Cancellations:

• Orders that have not yet been shipped may be canceled upon request. If the order has been shipped, our return policy will apply.

If you have any questions or need assistance with a return or refund, please contact us at info@arrowheademb.com.

Thank you for choosing Arrowhead Embroidery LLC!